Refund policy

Return & Replacement Policy

At Go Hooked, we strive to ensure that every product reaches you in perfect condition. However, in the unlikely event of an issue, please review our return policy below:

1. Eligibility for Return
Returns will only be accepted if the product received is damaged or defective. We do not accept returns for any other reasons.

2. Mandatory Unboxing Video
To process any return request, customers must provide a clear unboxing video showing the package being opened and the damage/defect visible.
Without this video, the return request will not be considered.

3. Return Request Timeline
Customers must raise a return request within 7 days of receiving the product.
Any requests made after this period will not be accepted under any circumstances.

4. Approval Process
All return requests are subject to verification by our team.
Returns will be approved only after our team reviews the provided evidence and deems the request valid.

5. How to Request a Return
To initiate a return, please contact us at:
📧 info@arorasuppliers.in
Include your order details along with the unboxing video for faster processing.

6. Return Pickup
Once your return request is approved, we will arrange the return pickup from our end. Customers are not required to ship the product themselves.