Returns & Refunds

Go Hooked accepts returns only for products that arrive damaged or defective. Raise the request within 7 days of receiving the product and include a clear unboxing video.

1. Eligibility

Returns are accepted only if the product received is damaged or defective. We do not accept returns for any other reason.

2. Unboxing video is mandatory

Share a clear unboxing video that shows the package being opened and the damage or defect. Without this video, the request cannot be considered.

3. Time limit

Raise your return request within 7 days of receiving the product. Requests after this period are not accepted.

4. Review and approval

Our team verifies every request and approves it only after reviewing the evidence.

5. How to request a return

Email info@arorasuppliers.in with your order details and the unboxing video.

6. Pickup

Once your request is approved, we arrange the return pickup. You don't need to ship the product yourself.

7. Refunds and replacements

Whether you receive a replacement or a refund depends on the product's condition. If the product cannot be salvaged, we send a free replacement and ask you to discard the damaged item. Refunds are processed once the returned shipment reaches our warehouse and clears quality check. For Cash on Delivery orders, refunds are sent to the bank account details you provide.

Returns FAQs

What is Go Hooked's return policy?

We accept returns only if the product you receive is damaged or defective. You must raise the request within 7 days of receiving the product and share a clear unboxing video showing the damage or defect.

Do I need an unboxing video to return a product?

Yes. A clear unboxing video showing the package being opened and the damage or defect is mandatory. Without it, the return request cannot be considered.

Can I return a product if I change my mind?

No. Returns are accepted only for products that arrive damaged or defective.

How do I request a return?

Email info@arorasuppliers.in with your order details and the unboxing video. Our team reviews every request, and once it is approved we arrange the pickup; you don't need to ship the product yourself.

Will I get a refund or a replacement?

It depends on the product's condition, which our team assesses. If the product cannot be salvaged, we send a free replacement and ask you to discard the damaged item.

When is my refund processed?

Refunds are processed once the returned shipment reaches our warehouse and clears quality check.

How are Cash on Delivery orders refunded?

For Cash on Delivery orders, the refund is sent to the bank account details you provide to us.

I bought on Amazon.in. Which policy applies?

Orders placed on Amazon.in are handled through Amazon's own returns process for that order. Please raise the request from your Amazon order page.